1. ABOUT THESE TERMS

These Terms of Use govern your use of the website www.drbikes.co.uk (“Our Site”).

Our Site is owned and operated by DRBikes Limited (“DR Bikes”, “we”, “us” or “our”), a company registered in England and Wales under company number 08941457.

Registered office and trading address:
Unit 2, Pressmore Lodge
Ashley Green Road
Chesham
Buckinghamshire
HP5 3PF
United Kingdom

VAT Registration Number: GB 197568736

Please read these Terms of Use carefully. By accessing or using Our Site, you agree to comply with these Terms.

If you do not agree with these Terms, you must stop using Our Site.

These Terms of Use relate primarily to your use of Our Site. Purchases made through Our Site are also subject to our Terms of Sale, which contain important information concerning orders, payment, delivery, cancellations, returns, warranties and your statutory rights.

Nothing in these Terms affects your statutory rights as a consumer.

2. ACCESS TO OUR SITE

Access to Our Site is provided free of charge.

We do not guarantee that Our Site, or any particular part of it, will always be available, uninterrupted or error-free.

We may suspend, withdraw, restrict or change all or any part of Our Site where reasonably necessary, including for maintenance, security, operational or business reasons.

We will try to minimise disruption where reasonably practicable.

You are responsible for making all arrangements necessary to access Our Site, including your internet connection, equipment and software.

3. ACCOUNTS

Certain features of Our Site may allow or require you to create an account.

When creating or using an account:

• the information you provide must be accurate, complete and current;

• you are responsible for keeping your login details and password secure;

• you must not allow another person to use your account without your permission;

• you must not use another person’s account without their permission; and

• you must notify us promptly if you believe your account has been accessed or used without your permission.

You are responsible for activity carried out through your account where that activity results from your failure to take reasonable steps to keep your account details secure.

We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, abusively or in breach of these Terms.

You may request closure of your account at any time. Certain information may nevertheless need to be retained where required by law, for legitimate business purposes, or in connection with transactions you have made with us. Further information is provided in our Privacy Policy.

4. ACCEPTABLE USE

You may use Our Site only for lawful purposes.

You must not:

• use Our Site in breach of any applicable law or regulation;

• use Our Site for fraudulent or unlawful purposes;

• attempt to gain unauthorised access to Our Site, our systems, servers, databases or accounts;

• interfere with the normal operation, security or performance of Our Site;

• knowingly introduce viruses, malware, malicious code or other harmful material;

• carry out or assist with a denial-of-service or distributed denial-of-service attack;

• attempt to circumvent security, access restrictions or technical measures implemented on Our Site;

• impersonate another person or organisation;

• use Our Site in a manner intended to deceive, harass or harm another person;

• use automated systems in a manner that places an unreasonable burden on Our Site or infrastructure; or

• use Our Site for any activity that infringes our rights or the rights of another person.

A breach of computer security provisions may also constitute a criminal offence under the Computer Misuse Act 1990.

Where appropriate, we may report suspected criminal activity to the relevant authorities and cooperate with lawful investigations.

5. INTELLECTUAL PROPERTY

Unless stated otherwise, the content on Our Site is owned by, or licensed to, DRBikes Limited.

This includes, where applicable:

• text;

• product descriptions;

• photographs and graphics;

• logos and branding;

• page designs;

• databases;

• motorcycle application and fitment information;

• product compatibility data;

• product selection and organisation;

• guides and written material; and

• software and website content.

Such content may be protected by copyright, trade mark, database rights and other intellectual property laws.

You may view and use Our Site for your personal, non-commercial use.

You must not reproduce, copy, republish, distribute, sell, licence or commercially exploit our content without our prior written permission, except where permitted by law.

Where content belongs to a manufacturer, supplier or other third party, their respective intellectual property rights remain unaffected.

6. SCRAPING, DATA EXTRACTION AND AUTOMATED ACCESS

You must not, without our prior written permission, use bots, spiders, crawlers, scraping software, artificial intelligence systems, automated scripts or similar technologies to systematically access, collect, copy, download, reproduce or extract substantial parts of Our Site or its databases.

This includes systematic extraction of:

• product information;

• pricing;

• product descriptions;

• motorcycle fitment or application data;

• compatibility information;

• images;

• stock information;

• part numbers;

• catalogue information; or

• other proprietary content or databases.

This restriction does not prevent ordinary indexing by legitimate general-purpose search engines where carried out in accordance with our technical instructions, including our robots.txt file where applicable.

We reserve the right to restrict or block automated access that breaches these Terms or adversely affects the operation, security or integrity of Our Site.

7. PRODUCT AND MOTORCYCLE INFORMATION

We take reasonable care to ensure that information displayed on Our Site is accurate.

However, motorcycle specifications, manufacturer information, model names, model years, part numbers, fitment information and compatibility data can change or may contain errors.

Images may also be illustrative, particularly where manufacturers use a representative image for several related products or applications.

Information provided on Our Site should therefore be considered alongside the specific product description and any information provided by the relevant manufacturer.

If you are unsure whether a product is suitable for your motorcycle, please contact us before ordering and provide as much information as possible, including the motorcycle make, model, year and any other relevant specification.

The terms governing purchases, including product descriptions and your legal rights where goods are incorrect, faulty or not as described, are set out in our Terms of Sale and applicable consumer law.

Nothing in this section limits your statutory rights.

8. INFORMATION AND ADVICE

General information provided on Our Site is intended to assist customers in researching motorcycle products and accessories.

Unless expressly stated otherwise, content on Our Site does not constitute professional mechanical, engineering or safety advice.

Motorcycle components should be selected, installed, maintained and used appropriately.

Where a product should be installed or inspected by a suitably qualified motorcycle technician, you should follow the manufacturer’s instructions and seek appropriate professional assistance.

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

9. THIRD-PARTY LINKS

Our Site may contain links to websites operated by third parties, including manufacturers, suppliers, payment providers, finance providers, couriers and other services.

Unless expressly stated otherwise, we do not control third-party websites and are not responsible for their content, availability, privacy practices or security.

The inclusion of a link does not necessarily mean that we endorse the third-party website or all of its content.

Your use of a third-party website may be governed by that third party’s own terms and policies.

10. LINKS TO OUR SITE

You may link to publicly accessible pages on Our Site provided that you do so lawfully and fairly.

You must not:

• suggest that we endorse, sponsor or are associated with you where no such relationship exists;

• use our trade marks, logos or branding without permission;

• present our content in a misleading manner;

• damage or take unfair advantage of our reputation; or

• frame or embed substantial parts of Our Site within another website without our written permission.

We reserve the right to withdraw permission to link to Our Site where reasonably necessary.

11. REVIEWS AND USER-SUBMITTED CONTENT

Where Our Site allows customers or users to submit reviews, comments, photographs or other content, you must ensure that anything you submit:

• is accurate where it states facts;

• represents your genuinely held opinion where it states an opinion;

• relates to your genuine experience where presented as a customer review;

• does not contain unlawful, defamatory, abusive, threatening or discriminatory material;

• does not infringe another person’s intellectual property or privacy rights;

• does not contain malicious code or harmful material; and

• is not submitted in return for undisclosed payment or other incentive where disclosure is required by law.

We may moderate or remove content where we reasonably believe it breaches these Terms, applicable law or the rights of another person.

Submitting content does not transfer ownership of your intellectual property to us. However, you grant us a non-exclusive, royalty-free licence to display, reproduce and use that content for the operation and promotion of Our Site and our business, subject to applicable law.

12. PROMOTIONS AND DISCOUNT CODES

From time to time we may offer discount codes, promotions or special offers.

Unless otherwise stated in the terms of a particular promotion:

• only one discount code may be used per order;

• discount codes cannot be exchanged for cash;

• discounts apply only to qualifying products;

• certain products, brands or categories may be excluded;

• minimum order values may apply;

• promotions may have expiry dates;

• promotions are subject to availability; and

• promotional codes must not be reproduced, sold or distributed where they were issued for personal or restricted use.

Any specific terms displayed with a promotion will also apply.

We may refuse or cancel use of a promotional code where we reasonably believe it has been obtained, distributed or used fraudulently, unlawfully or contrary to the stated promotion terms.

Nothing in this section affects orders already validly accepted by us except where permitted by law.

13. WEBSITE AVAILABILITY AND SECURITY

We take reasonable steps to maintain the security and availability of Our Site.

However, no website or internet service can be guaranteed to be completely secure or uninterrupted.

You are responsible for protecting your own computer systems, devices and data against viruses, malware and other internet security risks.

We may temporarily suspend access to Our Site where reasonably necessary for maintenance, updates, security incidents or circumstances outside our reasonable control.

14. OUR LIABILITY FOR USE OF THE WEBSITE

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability that cannot lawfully be excluded or restricted.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for loss or damage that is not foreseeable.

If you use Our Site for commercial or business purposes, we will not be liable, to the fullest extent permitted by law, for loss of profits, revenue, business, contracts, anticipated savings, goodwill, reputation or business opportunities, or for indirect or consequential losses.

This section concerns use of Our Site. Liability relating to goods purchased from us is dealt with separately in our Terms of Sale and applicable law.

15. PRIVACY AND DATA PROTECTION

We take the protection of personal information seriously.

Personal information collected through Our Site is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Details about:

• what personal information we collect;

• why we collect it;

• how we use it;

• who we may share it with;

• how long we retain it;

• cookies and similar technologies; and

• your data protection rights

are explained in our Privacy Policy and, where applicable, our Cookie Policy.

DRBikes Limited is registered with the Information Commissioner’s Office (ICO) under registration reference ZA311960.

16. COMMUNICATIONS

If you provide us with your contact details, we may contact you regarding matters connected with your account, orders, enquiries, security or important changes to our services.

Marketing communications will be sent in accordance with applicable privacy and electronic marketing laws.

Where you have the right to opt out of marketing communications, you can do so using the unsubscribe option provided or by contacting us.

Service communications that are necessary to administer an order, account or contractual relationship are not marketing communications.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example to reflect changes to Our Site, our business, technology or applicable law.

The latest version will be published on this page with the date it was last updated.

Changes will apply from the date the updated Terms are published unless otherwise stated.

Where a change materially affects an existing contractual relationship, we will deal with that change in accordance with applicable law and the relevant contractual terms.

18. SUSPENSION AND TERMINATION

We may suspend, restrict or terminate access to Our Site or an account where we reasonably believe that:

• these Terms have been materially breached;

• Our Site is being used unlawfully or fraudulently;

• the security of Our Site, our systems or another user may be at risk; or

• suspension is reasonably necessary to protect our legitimate business interests or comply with a legal obligation.

Where appropriate and reasonably practicable, we may provide notice or an opportunity to remedy a breach.

Nothing in this section affects any statutory rights you may have relating to purchases made from us.

19. SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

21. LAW AND JURISDICTION

These Terms and your use of Our Site are governed by English law.

If you are a consumer resident in the United Kingdom, you will retain any mandatory rights you have under the law applicable to you.

Consumers resident in England and Wales may bring proceedings in the courts of England and Wales.

Consumers resident in Scotland may bring proceedings in the Scottish courts or, where applicable, the courts of England and Wales.

Consumers resident in Northern Ireland may bring proceedings in the Northern Irish courts or, where applicable, the courts of England and Wales.

If you are using Our Site wholly or mainly for business purposes, the courts of England and Wales will have exclusive jurisdiction, subject to applicable law.

22. CONTACT US

If you have any questions about these Terms or Our Site, please contact:

DRBikes Limited
Unit 2, Pressmore Lodge
Ashley Green Road
Chesham
Buckinghamshire
HP5 3PF
United Kingdom

Email: enquiries@DRBikes.co.uk

You can also contact us through the Contact page on www.drbikes.co.uk.

For enquiries relating to an order, please provide your order number where possible.