At DR Bikes, we aim to get your order to you as quickly and safely as possible.

This Delivery Policy should be read alongside our Sales, Delivery & Returns Policy, which contains the full contractual terms applying to your order.

1. UK DELIVERY

We offer delivery throughout the UK using established postal and courier services.

Available delivery services and charges are displayed at checkout and may vary depending on the size, weight, value and type of products in your order.

Free Standard UK Delivery is available on qualifying orders over £100.

For products that are in stock and available for immediate dispatch:

• Standard UK delivery is usually 1–2 working days after dispatch;

• we aim to dispatch orders within 1 working day; and

• Express/Next Working Day delivery may be available at checkout.

Delivery and dispatch times are estimates unless we expressly confirm otherwise.

2. EXPRESS & NEXT WORKING DAY DELIVERY

Where available, Express or Next Working Day delivery can be selected at checkout.

Our normal cut-off for same-day dispatch of qualifying Express orders is 1:00pm on working days.

Orders placed after the cut-off may be dispatched on the following working day.

Next Working Day delivery normally means Monday to Friday, excluding UK public and bank holidays.

Selecting an Express delivery service speeds up the delivery after dispatch. It does not necessarily mean that a product which is not currently in stock will be obtained from the manufacturer or supplier more quickly.

Express delivery is therefore most suitable for products shown as available for immediate dispatch.

If your order contains an item that must first be obtained from a supplier or manufacturer, the Express service will normally apply once the product becomes available for dispatch.

3. STOCK ITEMS

Products shown as in stock are normally available for dispatch from us or through our normal fulfilment arrangements.

We aim to dispatch these orders within 1 working day.

Stock information is updated regularly, but stock levels can change quickly and occasional discrepancies may occur.

If an item unexpectedly becomes unavailable, we will contact you where appropriate.

4. SPECIALIST, ORDER-IN & SUPPLIER STOCK ITEMS

DR Bikes sells a very large range of specialist motorcycle products, and not every product is physically held at our premises.

Some products may need to be obtained from:

• a UK distributor;

• a European distributor;

• the manufacturer;

• another authorised supplier; or

• a specialist production facility.

These products will be dispatched to you once they become available to us or through the applicable fulfilment arrangement.

Any lead time shown or communicated for these products is an estimate unless expressly stated otherwise.

5. BACKORDERS & PRE-ORDERS

Some motorcycle products are available to order even when they are temporarily unavailable from the manufacturer or distributor.

These may be described as:

• backorder;

• pre-order;

• special order;

• manufacturer order;

• supplier order; or

• made to order.

When you place an order for one of these products, the expected availability or delivery date may be based on information supplied to us by the manufacturer or distributor.

Manufacturer ETAs can change.

Unless we expressly confirm that a date is guaranteed, manufacturer availability dates and ETAs are estimates and not guaranteed delivery dates.

Manufacturers may move an ETA because of production schedules, component shortages, supply-chain disruption, transport delays or other circumstances outside our reasonable control.

Where reasonably possible, we will provide updated information when we receive a material change to an ETA.

If you choose to continue waiting following an updated ETA, we will keep the order open.

Your statutory rights concerning delayed delivery and cancellation are unaffected.

6. MADE-TO-ORDER PRODUCTS

Certain specialist motorcycle products may only be manufactured after an order is placed.

The product page or other information provided before purchase may indicate where an item is made to order.

Production times vary considerably between manufacturers.

Any stated manufacturing or delivery lead time is normally an estimate unless expressly stated otherwise.

Please remember that selecting Express delivery on a made-to-order product does not reduce the manufacturer’s production time. The Express service applies to the delivery stage once the product is ready for dispatch.

Where a product is made to your individual specifications or clearly personalised, different statutory cancellation rules may apply. Please see our Sales, Delivery & Returns Policy for further information.

7. DELIVERY ESTIMATES

We make reasonable efforts to provide accurate delivery information.

However, delivery dates may be affected by:

• product availability;

• manufacturer production times;

• supplier delays;

• courier delays;

• adverse weather;

• public holidays;

• industrial action;

• customs clearance;

• incorrect or incomplete delivery information; or

• other circumstances outside our reasonable control.

Unless expressly confirmed by us as guaranteed, delivery dates displayed on our website or communicated to you should be treated as estimates.

Where a specific or extended delivery period has been agreed with you, that agreed period will apply subject to your statutory rights.

Where no different delivery period has been agreed, goods will be delivered in accordance with applicable consumer law.

8. DELAYED ORDERS

If your order has not arrived within the expected period, please contact us and we will investigate.

For stocked products that have already been dispatched, we may need to contact the relevant courier.

For backordered or specialist products, we may need to contact the manufacturer or distributor for an updated ETA.

An updated ETA supplied by a manufacturer is information provided to us by that manufacturer and may itself subsequently change.

Where consumer law gives you a right to set an additional reasonable delivery period, cancel an order or otherwise end the contract because of delayed delivery, nothing in this Delivery Policy removes that right.

9. PARTIAL SHIPMENTS

Where an order contains several products and one or more items are temporarily unavailable, we may be able to dispatch available products separately.

Whether we can split an order will depend on the products, delivery service and circumstances.

Please contact us if you would like to ask about a partial shipment.

Additional delivery charges may apply where you specifically request separate shipments, but we will tell you about any additional charge before arranging it.

10. TRACKING

Where tracking is available for your chosen delivery service, tracking information will normally be provided once your order has been dispatched.

Please allow time for the courier’s tracking system to update after receiving your dispatch notification.

Tracking information is supplied by the relevant courier and may occasionally take time to update.

11. DELIVERY ADDRESS

Please make sure that the delivery address supplied with your order is complete and accurate.

If you notice an error, contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

For security and fraud-prevention reasons, we may also be unable to redirect certain orders after they have been placed.

12. DELIVERY TO A SAFE PLACE, NEIGHBOUR OR ALTERNATIVE LOCATION

Depending on the courier and service used, you may be offered delivery options such as:

• delivery to a neighbour;

• a nominated safe place;

• a collection point;

• a parcel shop;

• a Post Office or depot; or

• another alternative delivery location.

Where you specifically instruct the courier to leave a parcel in a particular safe place or with a nominated person, this may be relevant when determining whether delivery has been completed.

Please only select a location that you consider secure.

Your statutory rights concerning when risk passes remain unaffected.

13. MISSED DELIVERIES

If nobody is available to accept delivery, the courier may:

• attempt redelivery;

• leave instructions;

• deliver to an authorised alternative location;

• make the parcel available for collection; or

• return the parcel to us.

The options available depend on the courier and delivery service.

Please follow the tracking information or instructions provided by the courier.

14. UNCOLLECTED & RETURNED PARCELS

If a parcel is returned to us because:

• delivery was repeatedly unsuccessful;

• it was not collected from a depot or collection point;

• an incorrect or incomplete address was supplied; or

• delivery was refused,

please contact us.

We can discuss redelivery or other available options.

Where the failed delivery was caused by circumstances for which you are responsible, we may require payment of reasonable additional delivery costs before resending the order, where permitted by law.

This does not affect your statutory rights.

15. LOST PARCELS

If tracking suggests that your parcel may be lost, please contact us.

We will investigate the shipment with the courier.

Courier investigations can take time and we may need to allow the courier a reasonable opportunity to locate the parcel.

For consumer orders using a delivery service offered or arranged by DR Bikes, the goods generally remain at our risk until they come into your physical possession or the possession of a person you have identified to receive them.

We will deal with confirmed lost shipments in accordance with your legal rights.

16. DAMAGED PARCELS

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel or goods appear damaged, please contact us promptly.

Where possible, please keep:

• the product;

• all packaging;

• the shipping box;

• labels; and

• any protective packaging.

We may ask you to provide photographs showing the packaging, shipping label and damage so that we can investigate the issue with the courier.

Providing this information helps us deal with your claim but does not remove your statutory rights.

17. CLICK & COLLECT / COLLECTION

Where collection is available and agreed with us, we will contact you when your order is ready.

Please do not travel to collect an order until we have confirmed that it is ready for collection.

Collection arrangements must normally be made during our available business hours.

You may be asked to provide your order number and identification when collecting an order.

18. INTERNATIONAL DELIVERY

We offer international delivery to many destinations.

Available international delivery services and prices vary depending on:

• destination;

• parcel size and weight;

• product type;

• value; and

• courier availability.

The available options will normally be displayed at checkout where international delivery is supported.

International delivery times are estimates and may be affected by customs clearance and local delivery networks.

19. CUSTOMS, IMPORT VAT & DUTIES

Orders delivered outside the United Kingdom may be subject to:

• customs duties;

• import VAT;

• handling fees;

• clearance fees; or

• other taxes or charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the price paid to DR Bikes and are the responsibility of the recipient.

We do not control charges imposed by foreign customs authorities.

Customers should check their local import rules before ordering if they are unsure.

We cannot declare a commercial purchase as a “gift” or deliberately provide an incorrect customs value.

20. CUSTOMS DELAYS

International orders may be delayed by customs authorities.

Customs clearance times are outside our direct control.

We will provide the required shipping documentation and take reasonable steps to assist where appropriate, but we cannot guarantee how quickly another country’s customs authority will process a shipment.

This does not affect any rights that cannot legally be excluded.

21. INTERNATIONAL DELIVERY RESTRICTIONS

Some products cannot legally or safely be transported internationally or by certain delivery methods.

Restrictions may apply to products including:

• aerosols;

• batteries;

• oils;

• fluids;

• chemicals;

• pressurised products; and

• other goods classified as dangerous or restricted for transport.

At present, certain products of this type cannot be shipped outside UK Mainland.

Additional restrictions may apply depending on the destination and courier.

If we are unable to ship a restricted product to your destination, we will contact you and provide the available options.

22. DELIVERY OF HIGH-VALUE PRODUCTS

Certain high-value orders may require:

• a signature;

• identity or address verification;

• delivery only to the billing or confirmed address; or

• another reasonable security measure.

These measures help protect both our customers and DR Bikes against fraud and parcel theft.

23. OWNERSHIP & RISK

Ownership of goods passes to you once we have received payment in full, subject to applicable law.

For consumer orders, the goods normally remain at our risk until they come into the physical possession of you or a person you have identified to take possession of them.

If you independently arrange your own carrier and that carrier was not offered by us as a delivery option, risk may pass when the goods are handed to your chosen carrier, as provided by law.

24. DELIVERY DEADLINES & YOUR LEGAL RIGHTS

Where we have agreed a specific delivery time or period with you, we will take reasonable steps to deliver within that period.

Where no delivery time or period has been agreed, consumer law generally requires delivery without undue delay and no later than 30 days after the contract is entered into.

Different rules apply where you have agreed to a different delivery period, including an extended lead time for a specialist or backordered product.

If delivery by a particular date was essential and this was agreed or made clear before the contract was entered into, you may have the right to treat the contract as at an end if we fail to meet that deadline.

In other cases, if we fail to deliver within the required or agreed period, you may have the right to specify an appropriate additional period for delivery. If we then fail to deliver within that additional period, you may have the right to end the contract.

Nothing in this policy limits those statutory rights.

25. BUSINESS CUSTOMERS

Different rules may apply where products are purchased wholly or mainly for business purposes.

Consumer-specific delivery protections do not necessarily apply to genuine business-to-business transactions.

Any separately agreed business delivery arrangements will apply to those orders.

26. CONTACT US ABOUT A DELIVERY

If you need help with an order or delivery, please contact:

DRBikes Limited
Unit 2, Pressmore Lodge
Ashley Green Road
Chesham
Buckinghamshire
HP5 3PF
United Kingdom

Email: Sales@DRBikes.co.uk

Please include your order number when contacting us so that we can locate your order quickly.