1. ABOUT US

This Sales, Delivery & Returns Policy applies to purchases made from www.drbikes.co.uk.

The website is operated by:

DRBikes Limited
Company number: 08941457
VAT Registration Number: GB 197568736

Registered office and trading address:
Unit 2, Pressmore Lodge
Ashley Green Road
Chesham
Buckinghamshire
HP5 3PF
United Kingdom

In these terms, “DR Bikes”, “we”, “us” and “our” refer to DRBikes Limited.

“You” and “your” refer to the person purchasing goods from us.

Please read these terms carefully before placing an order.

Nothing in these terms affects your statutory rights as a consumer.

2. PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, specifications, photographs, prices, motorcycle applications and fitment information displayed on our website are accurate.

However, manufacturers may change product specifications, packaging, designs, part numbers or applications without notice.

Product photographs may occasionally be representative images supplied by a manufacturer and minor differences may exist between the image and the product supplied.

Any such differences will not affect your statutory rights where the goods supplied are not as described or otherwise do not conform to the contract.

3. MOTORCYCLE FITMENT AND COMPATIBILITY

Many of the products we sell are motorcycle-specific.

Customers should carefully check the product description, application and compatibility information before ordering.

Where requested, please provide accurate information about your motorcycle, including:

• make;

• model;

• year;

• engine capacity;

• ABS/non-ABS specification where relevant;

• model variant; and

• any modifications that could affect compatibility.

Where we recommend a product based on information supplied by you, our recommendation will necessarily depend upon that information being accurate and complete.

If you provide incorrect or incomplete motorcycle information, we cannot guarantee that the product selected will be suitable.

If you are unsure about compatibility, please contact us before ordering.

Nothing in this section affects your statutory rights where we have supplied an incorrect product, provided incorrect fitment information, or the goods otherwise do not conform to the contract.

4. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the goods in your basket.

After placing an order, you will normally receive an automated acknowledgement confirming that we have received it.

An automated order acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and DR Bikes is formed when we expressly accept your order, normally by confirming that the order has been accepted or by dispatching the goods.

We reserve the right to decline an order before acceptance, including where:

• an item is unavailable;

• there has been an obvious pricing or description error;

• payment has not been authorised;

• we are unable to verify information supplied with the order;

• manufacturer or supplier availability has materially changed; or

• we reasonably suspect fraud or misuse.

If we decline an order after taking payment, we will refund the relevant payment.

5. PRICES

All prices displayed on our website are shown in pounds sterling unless stated otherwise.

Prices for UK consumers include VAT where applicable.

Delivery charges and any other applicable charges will be shown before you complete your order.

We take reasonable care to ensure that prices are correct.

If an obvious pricing error occurs, we are not obliged to supply goods at an obviously incorrect price where the error should reasonably have been apparent.

If we discover a pricing error before your order has been accepted or dispatched, we may contact you and offer you the opportunity to purchase the product at the correct price or cancel the order for a refund.

6. PAYMENT

Available payment methods will be displayed during checkout.

Depending on availability, these may include debit or credit card, PayPal, Klarna or other payment providers.

Where you use a third-party payment or finance provider, their own terms and conditions may also apply.

Payment must be authorised before an order is processed.

We do not normally have access to your complete card details where payments are processed securely by a third-party payment provider.

7. STOCK AVAILABILITY

Stock information shown on our website is provided in good faith.

Some products may be:

• held in our own warehouse;

• held by a UK distributor;

• held by a manufacturer or European/international distributor;

• ordered from a supplier after your order is placed;

• made to order;

• on manufacturer backorder; or

• available for pre-order.

Stock availability can change rapidly.

If an item becomes unavailable after you order, we will contact you where appropriate and explain the available options.

8. BACKORDERS, PRE-ORDERS AND MANUFACTURER LEAD TIMES

A significant number of specialist motorcycle products are manufactured or supplied in relatively small production runs.

Where a product is shown as being on backorder, pre-order, special order, made to order or subject to a manufacturer lead time, the delivery date may depend on the manufacturer or distributor.

Any lead time, expected date, ETA or estimated delivery date that we communicate to you will normally be based on information supplied to us by the manufacturer or distributor.

Unless we expressly state that a delivery date is guaranteed, an ETA is an estimate rather than a guaranteed delivery date.

Manufacturers and distributors may change estimated availability dates because of manufacturing delays, supply-chain issues, production schedules, transport delays, component shortages or other circumstances outside our control.

If a manufacturer changes an ETA, this does not mean that DR Bikes has deliberately delayed your order.

We will provide updated information where reasonably available to us.

Where you agree to purchase a product with a particular estimated or extended lead time, that agreed delivery period will apply subject to your statutory rights.

Where no different delivery period has been agreed, applicable consumer law concerning delivery times will apply.

Nothing in this section removes any statutory right you may have to cancel or terminate the contract because goods have not been delivered within the required or agreed period.

9. SPECIAL-ORDER AND MADE-TO-ORDER PRODUCTS

Some products are not normally held in stock and are ordered from a manufacturer or distributor specifically following a customer’s order.

We may describe these products as:

• special order;

• made to order;

• supplier order;

• manufacturer order; or

• backorder.

The fact that a product has been specially ordered from our supplier does not by itself remove any statutory cancellation rights that apply to a consumer.

However, we ask customers to carefully consider such purchases before ordering because these products may have longer lead times and may not be readily available elsewhere.

Where you ask us to change, customise or configure a product specifically for you, the provisions relating to personalised and custom-made goods below may apply.

10. PERSONALISED, BESPOKE AND CUSTOM-MADE GOODS

Certain products may be manufactured, modified or configured specifically to your requirements.

Examples may include products made to measurements or specifications supplied by you, custom colour combinations, personalised items, or other products manufactured or materially altered specifically to your individual requirements.

Where goods are made to your specifications or clearly personalised, the statutory 14-day change-of-mind cancellation right may not apply.

We will aim to make this clear before you purchase a product where we consider this exception applicable.

This does not affect your statutory rights where the product is faulty, incorrectly supplied, not as described or otherwise does not conform to the contract.

11. DELIVERY

Available delivery options and charges will normally be displayed during checkout.

We use third-party delivery companies including postal and courier services.

Delivery times displayed during checkout or on product pages are estimates unless expressly stated otherwise.

Where goods are in stock, we aim to dispatch orders as quickly as reasonably possible.

Products that are special order, made to order, on backorder or awaiting manufacturer supply will take longer.

You are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you discover an error in your delivery details.

Once goods have been dispatched, changing a delivery address may not be possible.

12. DELIVERY DELAYS

We will take reasonable steps to deliver goods within the period agreed with you.

Where no specific delivery period has been agreed, we will deliver in accordance with applicable consumer law.

If there is a delay, please contact us.

For manufacturer backorders and special-order products, we may offer you the option to continue waiting where an updated manufacturer ETA is available.

Your decision to continue waiting does not remove your statutory rights.

13. RISK AND OWNERSHIP

For consumer purchases, responsibility for the goods passes to you when the goods come into your physical possession or the possession of a person identified by you to receive them.

Where you independently arrange for a carrier that we have not offered as a delivery option, different rules may apply.

Ownership of goods will pass to you once we have received payment in full, subject to applicable law.

14. DAMAGED, MISSING OR INCORRECT DELIVERIES

Please inspect your delivery as soon as reasonably possible.

If a parcel appears damaged, has items missing or contains an incorrect product, please contact us promptly so that we can investigate.

Where appropriate, we may ask you to provide:

• photographs of the packaging;

• photographs of the product;

• photographs of the shipping label;

• details of the damage or discrepancy; and

• your order number.

These requests help us investigate the issue with the courier or supplier and do not remove your statutory rights.

Please retain the product and packaging while an investigation is taking place where reasonably possible.

15. YOUR RIGHT TO CANCEL AN ONLINE ORDER

If you are a consumer purchasing online, you will normally have a statutory right to cancel your contract without giving a reason.

For most qualifying goods, the cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

Where an order contains multiple goods delivered on different days, the statutory period may run from receipt of the last relevant goods.

Certain statutory exceptions apply, including goods made to your specifications or clearly personalised.

To exercise your right to cancel, you must inform us clearly that you wish to cancel.

You can contact us by email or post using the contact details at the end of this policy.

You may use the cancellation form included at the end of this policy, but you are not required to use that form.

16. CANCELLING BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where you have a statutory right to cancel, that right is unaffected by whether we have already ordered the product from our supplier.

Where the product is genuinely made to your specifications or clearly personalised and the statutory cancellation exception applies, cancellation may not be possible.

If we are able to stop an order before manufacture, customisation or processing begins, we may agree to cancellation even where we are not legally required to do so.

17. RETURNING GOODS AFTER CANCELLATION

If you exercise your statutory cancellation right after receiving goods, you must return them to us without undue delay and normally within 14 days of telling us that you wish to cancel.

Unless the goods are faulty, incorrect or otherwise non-conforming, you are normally responsible for the direct cost of returning change-of-mind goods.

We strongly recommend using an appropriately insured and trackable delivery service.

You remain responsible for taking reasonable care of the goods while they are in your possession.

18. CONDITION OF CHANGE-OF-MIND RETURNS

You may inspect goods in the same way that you would reasonably be able to inspect them in a physical shop.

You should not use, install or handle the product beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Where handling goes beyond what is reasonably necessary and causes the value of the product to be diminished, we may make an appropriate deduction from the refund where permitted by law.

Examples that may materially reduce the value of a motorcycle component include:

• fitting or installing it to a motorcycle;

• running or riding the motorcycle with the product installed;

• scratching, marking or damaging the product during attempted installation;

• modifying, cutting, drilling or altering the product;

• contaminating the product with oil, fuel, brake fluid, grease or other substances;

• damaging specialist packaging where this unnecessarily reduces resale value; or

• losing parts, instructions, fittings or accessories supplied with the product.

We will assess any reduction in value reasonably and on the individual circumstances.

This section relates to change-of-mind returns and does not remove your rights where goods are faulty, incorrectly supplied or not as described.

19. REFUNDS FOLLOWING A CHANGE-OF-MIND CANCELLATION

Where you validly exercise your statutory cancellation right, we will refund payments due to you in accordance with applicable law.

This will normally include the original standard delivery charge.

If you selected a premium or more expensive delivery method, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.

We may withhold the refund until:

• we receive the goods back; or

• you provide satisfactory evidence that you have returned them,

whichever occurs first, where permitted by law.

Refunds will normally be made using the original payment method unless otherwise agreed.

20. FAULTY GOODS

Goods supplied to consumers must comply with the Consumer Rights Act 2015.

Among other requirements, goods must be:

• of satisfactory quality;

• fit for any particular purpose made known where the law requires; and

• as described.

If you believe a product is faulty, please contact us before returning it where reasonably possible.

We may ask for information about the alleged fault, photographs, videos or other reasonable information to help diagnose the issue.

For motorcycle components, we may also ask:

• the motorcycle make, model and year;

• mileage;

• date of installation;

• who installed the product;

• details of any modifications;

• diagnostic information; and

• information reasonably requested by the manufacturer.

These requests do not remove or restrict your statutory rights.

21. 30-DAY SHORT-TERM RIGHT TO REJECT

Where goods do not conform to the contract, consumers may have a statutory short-term right to reject them.

For most goods, this right is subject to a 30-day period beginning in accordance with the Consumer Rights Act 2015.

Where the statutory requirements are met and you exercise the short-term right to reject, you may be entitled to a refund.

Nothing in our manufacturer’s warranty procedures replaces or reduces this statutory right.

22. REPAIR OR REPLACEMENT

Depending on the circumstances and the time that has passed since delivery, you may have a statutory right to request repair or replacement.

Where applicable, a repair or replacement must be provided within a reasonable time and without significant inconvenience, and necessary costs are borne by us as required by law.

The available remedy may depend on whether repair or replacement is possible and proportionate.

23. MANUFACTURER WARRANTIES

Many products sold by DR Bikes are covered by a manufacturer’s warranty.

Warranty periods and conditions vary between manufacturers.

Where a warranty claim is made, we may need to send information, photographs or the product itself to the manufacturer or distributor for inspection.

A manufacturer may reasonably investigate whether a problem resulted from:

• a manufacturing defect;

• incorrect installation;

• accident damage;

• misuse;

• racing or competition use where excluded by the applicable warranty;

• unauthorised modification;

• normal wear and tear; or

• failure to maintain the product correctly.

A manufacturer’s warranty is in addition to, and does not replace, your statutory rights against DR Bikes as the retailer.

24. INSTALLATION OF MOTORCYCLE COMPONENTS

Motorcycle components should be installed correctly and in accordance with the manufacturer’s instructions.

Where appropriate, we strongly recommend installation by a suitably qualified motorcycle technician.

Certain components, particularly braking, suspension, drivetrain, electrical, engine and safety-related products, may require specialist knowledge, tools, calibration or setup.

We are not responsible for damage caused by incorrect installation, misuse, unauthorised modification or failure to follow the manufacturer’s instructions, except where liability cannot lawfully be excluded.

This does not affect your rights where the product itself is faulty or does not conform to the contract.

25. PRODUCTS THAT HAVE BEEN FITTED

Fitting a product does not automatically remove your statutory rights if the product is faulty or was incorrectly supplied.

However, a customer cannot treat installation damage, incorrect fitting, misuse or modification as a product defect where the product itself was conforming.

For a change-of-mind return, fitting or using a product may result in a reduction in its value and therefore an appropriate deduction from the refund where permitted by law.

Please contact us before continuing to use a product if you believe it may be defective.

26. RETURNING FAULTY OR INCORRECT GOODS

Where goods are confirmed to be faulty, incorrectly supplied or otherwise non-conforming and you have a statutory right to a remedy, we will bear the necessary reasonable return costs as required by law.

Please contact us before sending such goods back so that we can provide appropriate return instructions.

Do not send products back using an unnecessarily expensive service unless this has been agreed with us.

27. ITEMS DAMAGED BY THE CUSTOMER

We are not responsible for defects or damage caused by:

• incorrect installation;

• misuse;

• accident damage;

• neglect;

• improper maintenance;

• unauthorised modification;

• using the product outside its intended purpose; or

• normal wear and tear,

where the issue is not attributable to a defect or other lack of conformity that existed when the goods were supplied.

Nothing in this section affects rights that cannot lawfully be excluded.

28. HELMETS, CLOTHING AND OTHER ITEMS

Where clothing, helmets or other wearable goods are returned under a change-of-mind right, customers may inspect and try them as reasonably necessary to establish fit, nature and characteristics.

Products should not be used beyond what is reasonably necessary for that purpose.

For safety reasons, please do not remove labels, stickers or protective films unnecessarily until you are satisfied that the product is suitable.

Any deduction for diminished value will only be made where permitted by law.

29. ELECTRICAL AND ELECTRONIC COMPONENTS

Electrical components can sometimes be affected by incorrect installation, incorrect polarity, wiring faults or faults elsewhere on the motorcycle.

If you believe an electrical product is defective, please contact us before installing replacement components or making modifications.

We may reasonably request diagnostic information before determining the appropriate remedy.

The fact that a product is electrical does not remove your statutory consumer rights.

30. INTERNATIONAL ORDERS

Where we offer delivery outside the United Kingdom, the customer may be responsible for import duties, customs charges, local taxes or other charges imposed by the destination country unless stated otherwise.

International delivery times may be affected by customs procedures.

Consumer rights may differ depending on the destination and applicable mandatory law.

Nothing in these terms removes rights that cannot legally be excluded under applicable law.

31. BUSINESS CUSTOMERS

If you purchase goods wholly or mainly for business purposes, different legal rules may apply to your purchase.

Consumer cancellation rights do not generally apply to genuine business-to-business transactions.

Where you are purchasing as a business, you confirm that you have authority to enter into the contract on behalf of that business.

Nothing in these terms excludes liability that cannot lawfully be excluded.

32. PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes may be subject to additional terms.

Unless otherwise stated:

• only one discount code may be used per order;

• discounts cannot be exchanged for cash;

• selected products or brands may be excluded;

• minimum order values may apply;

• offers may have an expiry date; and

• promotional codes intended for a particular customer must not be transferred or resold.

Any specific terms supplied with a promotion will also apply.

33. FRAUD PREVENTION

We reserve the right to carry out reasonable checks to prevent fraudulent transactions.

We may delay or decline an order where we reasonably believe further verification is required.

We may request additional information where reasonably necessary to verify the identity of the purchaser or payment details.

Any personal information used for fraud-prevention purposes will be processed in accordance with applicable data protection law and our Privacy Policy.

34. PERSONAL INFORMATION

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

We may need to share relevant information with organisations involved in fulfilling or administering your order, such as:

• payment providers;

• finance providers;

• couriers;

• manufacturers;

• distributors;

• IT and website service providers; and

• fraud-prevention providers,

where permitted by law and as explained in our Privacy Policy.

Please see our Privacy Policy for full information about how we process personal data.

35. COMPLAINTS

We aim to resolve problems fairly and as quickly as reasonably possible.

If you have a complaint about an order, please contact us and provide:

• your name;

• order number;

• details of the product; and

• a clear description of the problem.

Where relevant, photographs or other supporting information may help us investigate the matter.

Making a complaint does not affect your statutory rights.

36. OUR LIABILITY

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory consumer rights; or

• any other liability that cannot lawfully be excluded or restricted.

We are not responsible for losses caused by incorrect installation, misuse or modification of a product where the loss was not caused by a defect in the product or breach by us.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law.

37. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay caused by circumstances outside our reasonable control to the extent permitted by law.

These circumstances may include:

• manufacturer production delays;

• supply-chain disruption;

• transport disruption;

• industrial action;

• customs delays;

• severe weather;

• natural disasters;

• war or civil disturbance;

• government restrictions;

• major IT or telecommunications failures; or

• other events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the effect and communicate material delays where appropriate.

Nothing in this section removes statutory rights relating to delayed delivery or cancellation.

38. CHANGES TO THESE TERMS

We may update these terms from time to time.

The terms that apply to your purchase will generally be those in force when your contract with us is made, except where a change is required by law or otherwise lawfully agreed.

The latest version will be displayed on our website with its last updated date.

39. GOVERNING LAW

These terms are governed by English law.

If you are a UK consumer, you retain any mandatory rights available to you under the laws applicable where you live.

Consumers may bring proceedings in the courts applicable to their part of the United Kingdom as provided by law.

For business-to-business transactions, the courts of England and Wales will have exclusive jurisdiction, subject to applicable law.

40. CONTACTING DR BIKES

For questions about orders, deliveries, cancellations, returns or warranties, please contact:

DRBikes Limited
Unit 2, Pressmore Lodge
Ashley Green Road
Chesham
Buckinghamshire
HP5 3PF
United Kingdom

Email: Sales@DRBikes.co.uk

Please include your order number when contacting us about an existing order.